Shipping policy

Shipping Policy — Nomero

Last updated: August 13, 2025

At Nomero, we are committed to ensuring fast, reliable, and secure delivery — no matter where you are in the world. Each order is handled with care so that your customized jersey arrives in perfect condition and on time.

1. Shipping Areas

We deliver worldwide through our logistics partner DHL.
Shipping fees:

  • Free for Europe, Asia, Africa, and Oceania

  • Applicable only for countries located in the Americas (calculated at checkout)

2. Processing and Delivery Times

  • Order processing: every order is carefully prepared and quality-checked before shipping

  • Average delivery time: 7 to 10 business days after shipping

  • Maximum delivery time: 12 business days after shipping

  • Delivery times may vary depending on the destination, peak seasons, or exceptional circumstances (customs clearance, strikes, extreme weather, etc.)

3. Order Tracking

  • A tracking number and tracking link will be sent by email within 4 business days after your order is confirmed

  • You can track your shipment at any time until it is delivered

4. Shipping Address

It is the customer’s responsibility to provide a complete and accurate shipping address.
Nomero cannot be held responsible for delays or failed deliveries due to incomplete or incorrect information provided by the customer.

5. Delays Beyond Our Control

While we work with reliable carriers, delays may still occur due to factors beyond our control, such as:

  • Customs inspections

  • Extreme weather conditions

  • Exceptional logistical disruptions

In such cases, we will keep you informed and do our best to minimize the impact on your delivery.

6. Unclaimed or Refused Orders

If a package is returned to the sender due to non-collection, an incorrect address, or refusal to receive it, reshipping costs will be charged to the customer.

7. Contact

For any questions regarding shipping or order tracking, our team is here to help:
📧 Email: contact@nomero.store