Politique de remboursement

Return and Refund Policy — Nomero

Last updated: August 13, 2025

At Nomero, we are committed to delivering high-quality, personalized football jerseys that reflect your passion and style. Each piece is carefully crafted to your specifications, with strict quality control at every step.
This policy outlines our current terms regarding returns, exchanges, and refunds.

1. Returns — Current Status

Due to the customized nature of our products, returns for personal reasons (change of mind, wrong size, or personalization error by the customer) are not accepted at this time.
However, we will always work to resolve any issue related to a defective product or an error on our part (see Section 2).

2. Defective Products or Order Errors

Your satisfaction is our top priority.
If the product you receive has a manufacturing defect or does not match your original order:

  1. Contact our customer service within 7 days of receipt at: contact@nomero.store

  2. Provide clear photos of the product and its packaging

  3. After review, we will offer you either:

    • A replacement of the same product

    • A full refund

3. Shipping and Tracking

  • Average delivery time: 7 to 10 business days after shipping

  • Maximum delivery time: 12 business days after shipping

  • Tracking included for all orders

  • Tracking number and tracking link sent by email within 4 business days after your order is placed

  • Worldwide delivery with DHL

  • Shipping fees:

    • Free for Europe, Asia, Africa, and Oceania

    • Applicable only for countries in the Americas

4. Customer Responsibility

It is the customer’s responsibility to carefully check all information provided when placing an order (size, name, number, color, shipping address).
Nomero cannot be held responsible for errors caused by incorrect details submitted by the customer.

5. Contact

For any questions regarding this policy or your order:
📧 Email: contact@nomero.store